FAQ's

1. How do I register with Computeq SA?

Please access the register option on our website, under the "account" section. Enter Name, address and email address and chosen password, you will be registered with us. After successful registration you will receive a confirmation email. Thereafter you can access your account by logging in with your email address and password.
2. How safe is online shopping?
Online shopping is quick, easy, and convenient - however, there are still some safety factors that need to be considered when using your credit card to make purchases online.
• Only place an order with your credit card on trusted websites that are verified as secure sites (look for the lock image on the toolbar)
• On the Web page where you enter your credit card or other personal information, look for an "s" after ‘http://’ in the Web address of that page - it should read: ‘https://’. The encryption is a security measure that scrambles your data as it is entered
• Do not send emails that contain personal information such as your card number and expiry date
• Use good quality antivirus software
3. What do I do if I forgot my password?
Please access the “I forgot my password button”, and provide us with your email address and we will sent you a reset link.
4. My email address has changed. How do I update this on my current account?
Please access the "my account" section on the website using your previous email address, edit your profile details and edit the email address.
5. What happens if an item is out of stock?
Computeq.co.za shall use reasonable endeavors to make advertised stock and general stock available at the price indicated at that specific time. (To the extent of the expressed stock limitation (or availability) In the instance of advertised stock and in the event of running out of stock on the expressed stock limits, Computeq.co.za shall supply the consumer with the same or equivalent stock as an alternative to the advertised stock or offer a refund.
Although Computeq.co.za strives to ensure that we minimize out of stock situation, in this instance, we will notify you of any delivery delays that could be incurred if we need to source a product from an alternative branch.
6. What are my payment options?
Computeq.co.za accepts the following types of payments on its website;
• Credit Card payments: Only South Africa issued (Visa and MasterCard) credit cards will be accepted for all credit card payments On completing the purchase cycle the sales details are sent to the bank, if payment is unsuccessful or authorization is not issued by the bank your purchase cycle cannot be completed Please ensure your card is registered for 3D secure to receive your authorization code from your bank. If you have any trouble receiving your code, please try another payment method or contact us for further assistance.
• Debit card payments: Only South African debit cards will be accepted by Computeq.co.za for all debit card payments. In order to verify your pin code you would have to be in procession of an MTN or Vodacom network cell phone with a 32k sim. On completing the purchase cycle the sales details are sent to the bank, if payment is unsuccessful or authorization is not issued by the bank your purchase cycle cannot be completed. No international issued credit or debit cards will be accepted to process payment
7. Is it safe to shop with you?
We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why our on-line shop is secure for Credit Card payments, as verified by VISA and MasterCard SecureCode 3D Secure standards; and for Debit Cards using the PayD secure processes. Technology, such as 3D Secure and PayD, has been designed to protect you while you shop.
8. How do I pay by card?
Millions of South Africans can now pay for their online purchases through this service. Your Computeq.co.za online purchases can be done safely. All you need is:
• an existing PIN-based credit or debit card from a South African Bank with Online Payments activated.
• a mobile phone with a South African SIM card (sim must be 32k and up) to receive your 3D Secure Code via SMS or Banking App.
This pioneering technology means you can now benefit from the competitive prices, convenience and variety associated with shopping online with us, even if you don’t have a credit card. Best of all, your transaction is secure! You don’t even need to set up a new account.
9. When will my Credit Debit card be debited?
Immediately after approval from your bank is received.
10. Can I place a pre-order for products still to be released?
Unfortunately we do not offer pre-orders at this stage.
11. What are your delivery fees?
Delivery prices differ on the delivery option chosen and are usually displayed in the checkout page.
12. Will I have to sign for my package?
Yes, proof of receipt must be signed for, either by the purchaser or a person mandated to receive and sign on behalf of the purchaser.
13. What happens if I do not receive my goods within the stipulated time frame?
Please contact our call centre 010 824 4581.
14. Do you deliver to all areas within the borders of South Africa?
We deliver to all main centres within the geographical borders of RSA. However, should your delivery address fall into one of the following categories such as; plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbours; you will be liable for the extra costs incurred in delivering , storage and or returning the parcel.
15. What happens if I am not at home at time of delivery?
We will notify you of a failed delivery i.e. whereby no one was at the specified delivery address to receive and sign for the goods at the time of delivery , we will endeavor to reschedule the delivery with you within 24-48 hours, however you may be liable if any additional handling and shipping charges are incurred for a re-delivery.
16. What happens if an item is missing or damaged from my shipment?
It is always regrettable to have unfortunate events like incorrect deliveries or damaged goods delivered, however to ensure that you get the immediate attention you deserve and that the query is acted on urgently, we require you to please notify on 010 824 5581 or via mail sales@computeq.co.za and advise us of the discrepancy in your delivery.
For incorrect product and or quantity - Please notify us immediately as parcel is received For damaged goods - Please notify us within 24 hours of receipt of delivery.
17. Can I cancel my order?
Once an order has been processed, such an order cannot be cancelled through the online shop. However please contact our online management at 087 265 6025.
18. Can I return my goods?
In most instances and within the returns policy of Computeq.co.za i.e. when goods become defective within its warranty period or are damaged on delivery, return of goods can be effected. However, due to the nature of certain of the goods and/or copyright law restrictions, you cannot return physical computer and gaming software, speakers, CD’s, DVD’s, cartridges, inks, toners and Blu-ray discs unless it is found that the goods were defective at the time of purchase. All defect software will be exchanged for the same products/software item. You must ensure that all games and computer software are compatible with your current hardware, operating system or console, prior to conducting a purchase. We unfortunately do not offer refunds or exchanges on unsealed, open and used orders unless the wrong item has been sent. The customer will be liable for charges for reconfiguration due to software related errors, failures as a result of incorrect installations, modifications, password unblocking, virus etc. Hardware warranty is immediately null and void if the product has been tampered with, warranty stickers have been removed, seals on equipment have been broken by anyone other than the manufacturer’s representative or if the goods have been operated outside the manufacturer’s specifications. Please refer to out terms and conditions for detailed information.
19. I want to return my purchase. What do I do and can I go to any Computeq.co.za offices?
In the case where you’d like to return an item(s) please login to your account on the Computeq.co.za Site and use following self-serve returns instructions: Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. We currently don't allow visits to our premises.
1. Log in to your account:
In the Email field, enter your email address, and then click Continue.
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Unfortunately we do not offer collections or visits to our offices at the current moment.
20. How long will my refund take to reflect back in my bank account?
Online refunds are deposited directly into the bank account where the transaction originated from and can take between 10 to 30 business days.
21. How do I buy something from Computeq.co.za?
1. Find the items you wish to buy
Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.
2. Add to cart
Found the products you want to buy? Click on Add to basket. Your shopping basket contains all the products that you have selected to buy. Once you’ve added an item to your Shopping basket, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping basket at any time by clicking the basket icon.
3. Check out
• To enter checkout, click on the ‘proceed to checkout’ button
• Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
• You will now be prompted to log in or register
• Select your delivery method and click on the continue button on the bottom right
• Select your delivery address or create a new delivery address
• Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
• Click on ‘proceed’ if you are ready to complete the payment process
• A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct
Please note: when purchasing for the first time on Computeq.co.za we may ask you for proof of identification.
22. What is an Instant EFT?
Instant EFT (Pay by Bank) is a payment service provided by Peach Payments that allows Computeq.co.za customers to pay via EFT without the hassle of a waiting period. This payment option is available to all customers who bank with ABSA, First National Bank, Nedbank, Capitec, Standard Bank, Tyme Bank, Old Mutual Bank, Bidvest Bank and Investec Bank.
How it works
1. To select the Instant EFT as your payment option you will have to press “continue to payment” button after picking your delivery option below. The following page is be the payment page where after clicking “Pay now”, you will be redirected to Peach Payments to complete your purchase securely.
2. You will be redirected to the Peach Payments page where you’ll be presented with various payment options including EFT payment (Pay by Bank) to pay the appropriate amount via EFT from your internet banking site
3. The following and last page after picking the bank you will be using to make payment is the login page for your internet banking page where you will input your credentials.
4. After completing your EFT payment on your internet banking site, you will be redirected to the order confirmation page
5. Receipt of your payment will be verified and your order completed.
6. You will be notified of successful payment and completion of your order via email with your tracking information included.
Benefits
1. No manual reconciliation or missing payments.
2. Instant confirmation of funds received.
3. No delay in authorisation and delivery of your order.
4. No special software needed.
23. When will my deposit be authorized?
1. Instant EFT (Pay by Bank)
If you bank with the major banks in South Africa ABSA, First National Bank, Nedbank, Investec, Old Mutual, Bidvest, Tyme Bank, Standard Bank and Capitec if wish to pay via EFT, you can do an instant EFT via our secured payment gateway Peach Payments at checkout. When paying by Instant EFT there will be no waiting period before your order is authorised.
2. Bank Deposit or Standard EFT
Cash deposits at a bank: Please use ONLY your order number as reference. Deposits made before 12 noon should be processed on the same day, alternatively the following morning. We are dependent on the banks so system delays may occur.
Internet Transfers: Please ONLY use your order number as reference (for example 1234567). If you bank with ABSA, deposits made before 12 noon should be processed on the same day, alternatively the following morning. Transfers made from any other bank will (in most cases) reflect the following day, but can take up to 48 hours.
Cheque Deposits: Cheque deposits are only accepted by prior arrangement. Contact us at 087 265 6025 to arrange. All cheque deposits are subject to a clearing period of ten working days. Only once a cheque has been cleared, will your order be processed.
24. What are my delivery options?
Computeq.co.za offers two convenient methods of delivery:
• Courier - We deliver directly to your home or office using our selected courier partner MDS Collivery from one of our warehouses, or supplier anywhere in South Africa. All delivery and tracking details (waybill number) are supplied to you at checkout.
• Collection – We offer collections to any pick-up points that is most convenient to you through our collection courier partner Pargo.

For questions regarding Frequently Asked Questions please contact us on the information below:

 

Contact Information: 

Phone number: 087 265 6025

WhatsApp Number (No calls): 063 140 6858

Email: info@computeq.co.za

Business Hours: Monday to Friday: 9:00am to 17:00pm (Live chat, emails & calls)

Saturday's, Sunday's & public holidays: Closed

 

Company Information:

Company name: Computeq (Pty) Ltd

Address: 26 Seeduif Street, Wilgeheuwel, Roodepoort, Gauteng, 1724, South Africa (No walk-ins or collections allowed)

Company Reg: 2019/450938/07

B-BBEE: Level 1 Contributor

VAT number: Pending